These Terms & Conditions ("Terms") set out the rules for using the e-commerce service provided by Roehampton Florist ("we", "us", "our") for online flower orders and floral delivery throughout Roehampton and the surrounding areas. By accessing or placing an order through our online platform, you agree to comply with and be bound by these Terms. Please read them carefully before placing your order.
These Terms apply to all online transactions made via Roehampton Florist’s website for flower deliveries throughout Roehampton and nearby localities. They do not supersede your statutory rights as a consumer under UK law. We reserve the right to amend these Terms at any time, and any changes will become effective immediately upon posting on our website. Continued use of the service signifies acceptance of the latest Terms.
Orders for flower delivery may be placed via our website by selecting the desired floral arrangements or products, specifying delivery details, and completing the checkout process. We recommend reviewing your selection, delivery date, recipient’s information, and any personalised message before confirming your order.
Upon submitting your order, you will receive an automatic order acknowledgment email summarising your order details. This email does not confirm acceptance of your order. Acceptance and completion of the contract between you and Roehampton Florist occurs when the flowers have been dispatched for delivery. Confirmation of dispatch will be sent via email. We reserve the right to decline any order prior to dispatch for reasons including, but not limited to, availability of product, payment authorisation issues, or delivery constraints. In such cases, any payment taken will be refunded in full.
Orders placed for delivery to addresses outside of Roehampton and its immediate surroundings may be declined or subject to additional terms, which will be communicated if applicable. Please ensure all details provided are accurate, as errors may result in delays or failed deliveries. We cannot be held responsible for delivery issues arising from incorrect or incomplete information.
All floral products and arrangements displayed on our website are subject to seasonal availability. In the rare event that a particular flower or product is unavailable, we will substitute with flowers of equal or greater value and uphold the intended style, colour scheme, and quality. We strive to accurately depict our products through images and descriptions, but variation may occur due to seasonal or supply fluctuations. Should a significant substitution be required, we will endeavour to notify you as soon as possible.
We offer flower delivery within Roehampton and select nearby areas, subject to delivery schedules and capacity. Delivery options, charges, and estimated timeframes are clearly outlined during the online checkout process. While we strive to meet requested delivery dates and times, factors beyond our control (including traffic, weather, or supply chain issues) may cause delays. In such cases, we will notify you of any anticipated delivery issues. Deliveries may be made to homes, offices, or other agreed locations; however, where a recipient is unavailable, we may leave the order with a neighbour, at a safe or designated location, or return it to our store. Efforts will be made to inform the recipient or the sender of the delivery arrangement.
It is your responsibility to ensure someone is available to receive the flowers at the specified address during the agreed period. Roehampton Florist is not responsible for items left unattended or for failed deliveries resulting from incorrect addresses, absence of recipient, or access restrictions. Redelivery may incur additional charges.
All prices for products and delivery services are displayed in Pounds Sterling (GBP) and are inclusive of applicable VAT. We accept payment through approved online payment methods as specified during checkout. Full payment must be made at the time of ordering; we do not offer credit terms for online purchases.
Your payment details are processed securely in accordance with industry standards. All card transactions are subject to validation, authorisation by your card issuer, and fraud checking systems. We reserve the right to decline or cancel any order if we suspect fraudulent activity or have reasonable grounds to believe a transaction is unauthorised.
Should you wish to amend or cancel your order, please notify us as soon as possible following order confirmation. Due to the perishable nature of flowers, we require a minimum notice period of 24 hours prior to the scheduled delivery date to accept cancellations or significant amendments. Cancellations or amendments requested with less than 24 hours’ notice before the delivery date may not be possible, or may incur a charge reflecting reasonable losses incurred including costs of preparation, materials, and administration.
If your order has not yet entered preparation or dispatch, we will confirm its cancellation or amendment and refund any payment made. Once an order has been prepared or dispatched, cancellation or significant amendment is not permitted. Statutory rights related to faulty or misdescribed goods are unaffected.
Due to the perishable nature of our products, returns are generally not accepted unless the product is damaged, faulty, or not as described. If you are unsatisfied with the quality of an item, please contact us within 24 hours of delivery, providing photographic evidence where possible, so we may investigate and offer an appropriate remedy. Remedies may include replacement, partial refund, or full refund, at our discretion. We may request return of the original product for inspection in certain cases.
Refunds will be processed promptly via the original payment method, but may take several working days to appear in your account depending on your bank or payment provider.
We make every effort to provide high standards of service and product quality for flower delivery in Roehampton. If you believe there has been an error with your order, please notify us promptly with details. We will investigate and aim to resolve your concern amicably and swiftly. Any complaints or claims about products must be reported within 48 hours of delivery. Please retain the item in question for our inspection if requested.
Our liability to you is limited as follows:
You are responsible for checking that all order and delivery details are correct. We do not accept liability for failed or late deliveries where incorrect, incomplete, or misleading information has been supplied.
All content and materials on the Roehampton Florist website, including images, product descriptions, text, and branding, are the property of Roehampton Florist or are used with permission. They may not be used, reproduced, or distributed for any purpose other than placing an order on our website, except with explicit written consent.
We are committed to protecting your privacy and handling your personal data securely, in line with applicable UK data protection laws. Information you provide is used solely to process your order, deliver our services, and improve your online experience. Full details are outlined in our Privacy Policy, available on our website.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision within these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to be valid and enforceable.
These Terms & Conditions constitute the entire agreement between us regarding your use of Roehampton Florist’s online ordering and flower delivery services. No waiver by us of any breach by you of these Terms shall operate as a waiver of a subsequent breach of the same or any other provision. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.
If you have any questions or require clarification regarding these Terms & Conditions, you are encouraged to reach out via our website contact form. These Terms apply to all Roehampton Florist online customers across Roehampton and surrounding areas. Your continued use of this service constitutes your agreement to these Terms.
Updated June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Roehampton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Roehampton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
